In our current scrutiny, we are looking at the new Tenant Satisfaction Measures set out by the Government. As of April 2023, social landlords will be obliged to start gathering data on Tenant Satisfaction Measures. From April 2024, these will then form part of their compliance with the Consumer Standards.
We will be completing the following activities
- Briefing by staff from Your Homes Newcastle
- Reviewing the new Tenant Satisfaction Measures
- Reviewing changes to regulations
- Reviewing how YHN and NCC will monitor services for improvements.
If you are interested in getting involved, you can hit the ‘Contact Us’ button and express your interest.