Scrutiny Reports

You can download the latest reports from SIFT here:

1. An investigation in to how responsive Your Homes Newcastle Enquiry Centre staff are to requests for service (PDF)
2. An investigation in to the individual customer journey and effective management of low level neighbour nuisance (PDF)
3. An investigation into YHN rent recovery for Universal Credit Claimants  (PDF)
4. An investigation into the review of YHN’s Complaints Procedure (PDF)
5. An investigation into whether YHN’s re-let standards are good enough or are they too high  (PDF).
6. An investigation into if customers are happy with the responsive repairs service (PDF).
7. An investigation into if the Tyne and Wear Homes application form is easy for most people to complete (PDF).
8. An investigation into what role do tenants and leaseholders play in helping to keep high-rises safe from fire (PDF)
9. An investigation into if the service charges for caretaking reflect the actual service received (PDF)
10. An investigation into how the Council and YHN effectively engage with tenants who will be impacted by carbon neutral pilot projects for Council housing (PDF)