You can download the latest reports from SIFT here:
- An investigation in to how responsive Your Homes Newcastle Enquiry Centre staff are to requests for service (PDF)
- An investigation in to the individual customer journey and effective management of low level neighbour nuisance (PDF)
- An investigation into YHN rent recovery for Universal Credit Claimants (PDF)
- An investigation into the review of YHN’s Complaints Procedure (PDF)
- An investigation into whether YHN’s re-let standards are good enough or are they too high (PDF).
- An investigation into if customers are happy with the responsive repairs service (PDF).
- An investigation into if the Tyne and Wear Homes application form is easy for most people to complete (PDF).
- An investigation into what role do tenants and leaseholders play in helping to keep high-rises safe from fire (PDF)